Refund & Returns Policy

Overview

Every item on Futurabile is authenticated and described with care. If something isn’t right, we’ll help make it right. This policy explains when returns are accepted, how to start a return, and how refunds are processed.

• Return requests must be submitted within 14 days of delivery.
• Items must be in the same condition received, with any original tags or accessories.
• Buyer’s remorse returns are accepted on eligible new items; pre-owned returns are accepted if the item doesn’t match the listing.

Eligibility & Timeframes

Once your return is approved, please ship it back within 7 calendar days. Returns shipped after that window may be refused or subject to a restocking fee.

Non‑Returnable Items

• Final sale items and items marked “as‑is.”
• Underwear, socks, and face coverings.
• Gift cards and store credit purchases.
• Customized or altered items.
• Items damaged by improper care after delivery.

How to Start a Return

1. Send an email to [email protected] with your order number, reason for return, and clear photos (if applicable).
2. We’ll confirm eligibility and send return instructions and an RMA number.
3. Pack the item securely in original packaging when possible. Include all accessories and the RMA number inside the box.
4. Ship with a tracked service. Keep your receipt and tracking number until your refund is processed.

Questions? Contact us and we’ll guide you through the process.

Condition Standards

• Items must be clean, free of odors (smoke, fragrance), and in the same condition received.
• All original tags, labels, accessories, dust bags, and packaging must be included.
• Do not remove factory tags or tamper with any authentication tags or seals.
• Use protective packaging and avoid folding directly on printed graphics to prevent cracking.

Refunds, Fees & Processing

Shipping & fees

• Original shipping is non‑refundable unless the return is due to our error.
• Buyer covers return shipping for buyer’s remorse returns.
• No restocking fee for returns due to our error; up to 10% restocking may apply to late or incomplete returns.

International Returns

• Use a tracked service and mark the parcel as “Returned Merchandise.”
• Duties and taxes paid to your local authority are non‑refundable by us.
• Any import charges due to incorrect customs declarations will be deducted from the refund.

Damaged, Incorrect, or Not as Described

If your item arrives damaged, incorrect, or not as described, contact us within 48 hours of delivery with photos of the item and packaging. We’ll prioritize your case and provide a prepaid label when appropriate.

Exchanges & Store Credit

• Exchanges are subject to availability at the time we receive your return.
• If an exchange isn’t available, we can issue a refund or store credit per your preference.
• Store credit does not expire and can be used on any eligible item at futurabile.org.

Frequently Asked Questions